Siegfried Versicherungsbüro

Initial information

Versicherungsbüro Siegfried

Svetlana Siegfried

Svetlana Siegfried (sole proprietorship)
Richard-Wagner-Str. 56
95444 Bayreuth
Germany

Telephone: 0921 5070313
Email: svetlana@siegfried-makler.de
Website: siegfried-makler.de

Wladislaw Siegfried

Wladislaw Siegfried (sole proprietorship)
Richard-Wagner-Str. 56
95444 Bayreuth
Germany

Telephone: TO BE COMPLETED
Email: wladislaw@siegfried-makler.de
Website: siegfried-makler.de

Insurance brokers

Svetlana Siegfried

Wladislaw Siegfried

The DIHK is the joint body responsible for the technical maintenance of the intermediary register pursuant to § 11a para. 1 GewO.

The entry in the intermediary register can be verified with the following body:

DIHK | Deutsche Industrie- und Handelskammer
Breite Straße 29, 10178 Berlin
Telephone: 0180-600-585-0 *
www.vermittlerregister.info

* €0.20 per call

Basis of advice and selection

Svetlana Siegfried

We do not compare the entire insurance market. The selection is based on the insurers with whom Svetlana Siegfried works and the offers available through the broker pool INVERS. Before the customer makes their contractual declaration, they are expressly informed of this restricted selection and of the specific insurers on which the advice is based. The selection takes into account professional criteria, value for money and the customer’s wishes.

Wladislaw Siegfried

We do not compare the entire insurance market. The selection is based on the insurers with whom Wladislaw Siegfried works and the offers available through the broker pool INVERS. Before the customer makes their contractual declaration, they are expressly informed of this restricted selection and of the specific insurers on which the advice is based. The selection takes into account professional criteria, value for money and the customer’s wishes.

Ownership interests

Svetlana Siegfried

She holds neither directly nor indirectly more than 10% of the voting rights or capital of an insurance company. Neither an insurance company nor its parent company holds directly or indirectly more than 10% of the voting rights or capital of her business.

Wladislaw Siegfried

He holds neither directly nor indirectly more than 10% of the voting rights or capital of an insurance company. Neither an insurance company nor its parent company holds directly or indirectly more than 10% of the voting rights or capital of his business.

Dispute resolution bodies

Pursuant to § 36 of the German Consumer Dispute Resolution Act (VSBG) and § 17 para. 4 of the Insurance Intermediaries Regulation (VersVermV), we state that we are obliged and willing to participate in dispute resolution proceedings. The following dispute resolution bodies may be contacted:

Versicherungsombudsmann e.V.

Leipziger Straße 121, 10117 Berlin
Postal address: Postfach 08 06 32
10006 Berlin
Telephone: 0800 3696000
Fax: 0800 3699000 (until 31 October 2026; faxes will no longer be accepted from 1 November 2026)
www.versicherungsombudsmann.de

Ombudsmann Private Kranken- und Pflegeversicherung

Postfach 06 02 22
10052 Berlin
Telephone: 0800 2 55 04 44
Fax: 030 20458931
www.pkv-ombudsmann.de

Important information

The specific market selection and the names of the insurers on which the advice is based are provided in each individual advisory case.

The initial information must be provided to customers in good time at first business contact, in a clear and understandable form on a durable medium. Publication on a website alone is sufficient only if the statutory requirements are met.

Professional regulations

The professional regulations can be viewed and retrieved on the website operated by the German Federal Ministry of Justice and juris GmbH at www.gesetze-im-internet.de.

As part of their intermediary activities, the brokers of Versicherungsbüro Siegfried offer advice in accordance with statutory requirements.

Type and source of remuneration

Our activities are remunerated through:

Complaints management

We are here to address your concerns. If you are dissatisfied with our advice or intermediary services, you can submit your complaint directly to us. Mr Wladislaw Siegfried is responsible for handling complaints. He is familiar with complaints handling and personally reviews your concerns.

You can submit your complaint by email to wladislaw@siegfried-makler.de, by post to Mr Wladislaw Siegfried, Richard-Wagner-Str. 56, 95444 Bayreuth, or by telephone using the contact details above. Please describe the circumstances and let us know how we can contact you.

Recording and handling

Every complaint received is recorded in the internal complaints register of the sole proprietorship concerned. We document the date and channel of receipt, the complainant and the reason for the complaint, as well as the acknowledgement of receipt, any forwarding, interim updates, and the date and content of the final response. We allow the competent Chamber of Commerce and Industry to inspect this register at any time. We continuously examine and assess the complaints-handling data.

We acknowledge receipt of your complaint without delay and inform you of the next steps and the expected processing time. We examine your complaint thoroughly, consider potential conflicts of interest and respond in clear and understandable language.

Our complaints handling covers the intermediary activities of the insurance broker concerned, including advice before and after an insurance contract is concluded and assistance with the administration and performance of insurance contracts, including in the event of a claim.

If the subject of your complaint falls outside our responsibility, we promptly explain the reasons and, where possible, identify the responsible body. We forward the complaint to the responsible body and inform you accordingly.

Response and further options

We generally respond to your complaint without delay. If this is not possible, we explain the reasons for the delay and tell you when the review is expected to be completed. If we cannot uphold your complaint, or can uphold it only in part, we explain the reasons and further options for pursuing your concerns. On request, we provide our response and interim updates in writing.

Independently of this, you may contact the competent body listed under “Dispute resolution bodies”. During the complaints-handling process, we draw your attention to this option and provide the address, telephone number and, where available, fax number of the competent dispute resolution body. You can also find these contact details in the “Dispute resolution bodies” section of this initial information.